Upload a photo. Get an assessment and a clear next step.
Add one clear damage photo and the related order details.
Your photo preview will appear here.
Cause, confidence, risk, and route.
After uploading a photo and running AI assessment, this area will show the likely cause, responsibility signal, and recommended handling action.
There is not enough information yet to determine the risk tier.
Waiting for buyer upload.
Classify the damage type.
Match the handling plan.
Escalate when needed.
Confirm the proposed action or send the case to support.
The system will recommend replacement, exchange, refund, usage guidance, or sample reinspection based on the likely damage cause.
The full claim context is attached automatically.
Waiting to generate an AI summary.
If confidence is low, I will confirm photo details, batch records, and the buyer's preferred resolution.
The buyer can add more photo angles or describe the usage environment.
